Howdy partners! At Rustic Cowgirl Sales, we want you to be as happy with your purchase as a cowboy with a perfect-fitting saddle. If for any reason you’re not completely satisfied, we’re here to help with our straightforward returns and exchanges process.

Our Return Promise

We stand behind our western gear like a trusty steed. Most unused items in their original condition can be returned or exchanged within 15 days of delivery. Just like breaking in a new saddle, we know sometimes things need adjusting!

Note on Special Items: For the safety of all our cowgirls and cowboys, training aids and women’s accessories (including belts & buckles) cannot be returned due to hygiene reasons. Saddles with custom fittings may have different return conditions – please contact us before ordering.

How to Initiate a Return or Exchange

Follow these steps smoother than a barrel racer’s pattern:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request. Use our handy template below.
  2. Get Approval: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Pack It Up: Securely package the item(s) with all original tags and packaging. Include a copy of your invoice.
  4. Ship It Back: Send the package to our Detroit corral using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Shipping Options

Just like choosing your trail, you’ve got options for sending items back:

  • Standard Return: Use DHL or FedEx (typically $12.95-$19.95 depending on item size)
  • Economy Return: Use USPS Priority Mail (typically $8-$15)

We recommend purchasing tracking and insurance – we can’t be responsible for lost return packages.

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive the item.
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Deductions: Original shipping costs are non-refundable. A 10% restocking fee may apply to saddles and large items.

Exchange Process

Need a different size or color? Exchanges follow the same process as returns. Just indicate in your email whether you’d like:

  • A different size/color of the same item (subject to availability)
  • Store credit for future purchases

We’ll ship your exchange as soon as we process your return, with no additional shipping charge if the exchange is of equal or greater value.

Damaged or Incorrect Items

If your gear arrives damaged or incorrect (heaven forbid!):

  1. Contact us immediately at [email protected] with photos of the issue.
  2. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Rustic Cowgirl Sales Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:
– [Product Name]
– [Size/Color if applicable]
– [Reason for return]

For exchanges, I would prefer: [Specify desired replacement item/size/color or store credit]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Our Return Address

Once approved, send your return to:

Rustic Cowgirl Sales Returns
948 Front Street
Detroit, US 48226
(Include your RMA number prominently on the package)

Got questions? Our customer service team is ready to help faster than a cutting horse can turn. Email us at [email protected].

Happy trails, and thank you for trusting Rustic Cowgirl Sales for your western needs!